Hire Terms & Conditions

Thanks for visiting the SOUL Silent Disco website.

 

Please read the terms and conditions carefully before requesting your booking.

SOUL Silent Disco reserves the right to modify the terms and conditions from time to time and without notice. If we make a change, the next time you visit this website will mean you agree to the amended terms and conditions.

 

Hire Conditions

• By agreeing to hire equipment from SOUL Silent Disco, you agree to the following terms and conditions. SOUL Silent Disco undertake to provide you with the equipment you have requested, in working order, on the date(s) you have booked.

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• To ensure your function, event or party is a hit, take the time to check all the equipment when it has been delivered. You will be responsible for all the equipment once it has been delivered to you until it is returned to SOUL Silent Disco. All equipment provided including headphones, transmitters, storage containers, cables and other AV devices need to be stored securely and returned in the same condition as they were on delivery.

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• You (person who requests the booking) will be responsible for the safekeeping and condition of the equipment and it must be returned in the same condition as it is received.

• If hire equipment is not returned by the agreed time, then additional fees will apply:

  • Within 1 hour of agreed drop off time - $50 extra will apply​

  • 1-2 hours after agreed drop off time - $100 extra will apply

  • More than 2 hours after the agreed drop off time - a full overnight hire fee will apply.

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• SOUL Silent Disco ensures all equipment is checked, charged, cleaned and counted before it is delivered. Headphones will come pre-charged with approximately 8 hours charge. Should any equipment not be packed or working upon delivery, please contact SOUL Silent Disco immediately, so we can assist. We strongly encourage all customers to set-up and test equipment as soon as possible. In the event of issues in set-up/operation, we advise to contact the SOUL Silent Disco team for troubleshooting assistance. If you experience a suspected pre-existing fault with our equipment, we encourage you to contact us to allow for try to fix the issue. In extreme cases, we will make a note to inspect the equipment upon return and can organise a credit/refund for the item/s of equipment that demonstrate a pre-existing fault. We also strongly encourage you to contact us if you believe you have caused damage to any of the equipment during the process of hiring as this will allow us to perform an efficient fault diagnosis upon return resulting in a quicker return process for you. SOUL Silent Disco reserves the right to not issue a refund if nothing is reported at the commencement of your event.

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• Costs – We request payment of the full amount including bond to confirm your booking. Typically we ask that all invoices are paid within 7 days of confirming a booking, or earlier if your booking is closer than 7 days. Payment of all invoices is requested in full and via online bank transfer or by card payment via Stripe. A minimum bond of $100 will also be required for bookings. For certain events (18th and 21st Birthdays) the bond will be $300. This bond will be returned to your nominated bank account within three (3) business days after the return of equipment provided all equipment is returned in full working order. Please note – for bookings at peak times (e.g. public holidays, New Years Eve) we will request payment of the full amount including bond by the due date of the invoice, otherwise the booking will not be secured.

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• Damage or loss of equipment – We understand that accidents happen sometimes, however if any headphones, transmitters or other equipment and cases are lost or damaged making them unusable you will be liable for the replacement cost. The cost of replacement will be $95 per headphone and $250 per transmitter, and will need to be paid before the bond is returned. Additional costs may be charged for damaged or missing equipment (e.g. disco lights, power cords, cables, ear coverings, etc) or if significant cleaning of equipment or cases is required, outside of the usual use. Should debt recovery be required, collection costs will be charged to the client. The best way to avoid this cost is to ensure you and your guests look after the equipment. For organised events we highly recommend utilising an enclosed space to ensure the safety of the equipment. Any loss or damage to headphones and other equipment at organised events (with or without SOUL Silent Disco staff) will be invoiced after the event.

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• Delivery or Pick-up – Because we understand that organising an event, function or party is a busy time, SOUL Silent Disco offers you the option to pick-up equipment from our West Busselton location for free or we will happily deliver the equipment to your nominated address for delivery fee. Additional delivery costs will apply for requests outside of normal business hours and for locations farther than this, and will be provided upon request.

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• Equipment booked will be provided for overnight hire. All reasonable efforts will be made by SOUL Silent Disco to have all equipment hired ready for collection or delivered to you on the date you have requested. Under these terms and conditions SOUL Silent Disco is not liable for any failure to deliver or delay in delivery for any reason outside of our control.

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• Returning equipment – to ensure we can continue providing the South West with the best silent disco equipment we need you to ensure all equipment is checked and packed back into the SOUL Silent Disco boxes with the equipment checklist. Equipment is to be returned to SOUL Silent Disco at the agreed time or you must be available on your nominated phone number to arrange collection of equipment. An agreed timeframe will be provided by SOUL Silent Disco via email. If collections are missed, additional hire costs and collection fees may be incurred.

 

Cancellation, Rescheduling and Refunds

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Our Refund Policy is strictly based on the time a booking cancellation is made. If a booking is cancelled:

1. within 1-3 days of the event date (or scheduled delivery date): no refund or credit will be issued.

2. within 4-7 days of the event date (or scheduled delivery date): a 100% credit note will be issued, strictly no refunds.

3. outside 7 days from the event date (or scheduled delivery date): a 100% credit or refund can be issued

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Cancellations at peak times (e.g. public holidays, New Years Eve) require 8 weeks notice, with a 100% refund for any cancellations before this time.